Wichard Group North America
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Description
Wichard Groupe North America is looking to add to its Customer Service team. We are in North Kingstown RI and the position is office based. We are seeking a highly organized and motivated individual to join our dynamic sales team. Wichard Groupe North America is leading importer of hardware for marine, industrial, aerospace and other industries.
Responsibilities
- First point of contact for inbound calls
- Process sales orders from email, EDI, web customers and phone.
- Support customer facing teams with product support.
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Provide accurate and complete information on product availability, ship date, and expected arrival dates of product from factories.
- Follow company guidelines and procedures for communications with minimal supervision
- Recommend improvements to company processes for efficiency
Expected Skills
- Minimum Requirements of the Applicant
- High School Diploma or equivalent, College Degree preferred
- Extreme attention to detail with computer processing and accounting
- Ability to multitask in a high paced environment and prioritize tasks as needed
- Proficiency with Microsoft suit of products including Outlook, Excel, Teams and all basic computer functions
- Experience with a high-level ERP system (Microsoft Dynamics 365) and 3rd party EDI programs a plus
- Bi/multi-lingual desired (Spanish and/or French)
- Attention to detail and good problem-solving skills
- Sailing or boating experience is beneficial but not required
Send resumes and letters of interest to: [email protected]